HOW YOU MAY PURCHASE ITEMS FROM THIS SITE
In general, you can purchase items from this site in three ways.
- You call us at our published telephone number to purchase certain products.
- You may purchase certain products online directly on this site.
- You may be able to purchase items directly through website links to third party supplier like Amazon.
If you purchase a product online or over the phone
Some of our product suppliers have their own return and refund policies, particularly those that you must call us to order. We must adhere to those policies. Contact us if you have any questions.
In general, if the product’s manufacturer (someone other than Wearable Health Pal) has shipped your product to you, the manufacturer’s shipping, returns, and refund policies will apply. Contact us at customer support and we will be happy to guide you through their policies.
If Wearable Health Pal has shipped your product to you, then the following policies apply:
Some links may take you to a third party site to purchase a product. If that is the case, you should read their return and refund policies. You will be purchasing directly from them, not from us.
Some of our product suppliers have their own return and refund policies, particularly those that you must call us to order. We must adhere to those policies. Contact us if you have any questions.
In general, if the product’s manufacturer (someone other than Wearable Health Pal) has shipped your product to you, the manufacturer’s shipping, returns, and refund policies will apply. Contact us at customer support and we will be happy to guide you through their policies.
If Wearable Health Pal has shipped your product to you, then the following policies apply:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your product must be unused and in the same condition that you received it. Any consumable products must be unopened. All products must be in their original packaging.
- To initiate a return on any product, contact customer service and receive a Return Authorization Number (RAN). You must include the RAN with the returned product.
- Customer service may ask you for supporting documentation. For example, if you return a product because it is damaged, you may be asked to send photos of the damage before a RAN is issued.
- You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are nonrefundable.
- Once we receive your item, we will inspect it and notify you that we have received your returned item and the status of your refund.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. If we cannot issue a credit card refund for any reason we may, at our discretion, send you a check.
- If you are returning a product because it is damaged or defective, you may ask us to replace the item rather than issuing a refund.
Some links may take you to a third party site to purchase a product. If that is the case, you should read their return and refund policies. You will be purchasing directly from them, not from us.